HollyAnna Ltd is able to arrange delivery of all products in our online shop anywhere within the UK. Delivery to Northern Ireland and the Channel Isles require a bespoke delivery charge. Please contact us for a quotation. Once your order has been processed, a Customer Services representative will contact you with a quote at which point you may continue with the order or decline and receive a refund. We are unable to deliver furniture internationally. Unfortunately the cost to deliver internationally is cost prohibitive for customers as our courier options do not enable us to offer competitive charges.



Items in Stock

Most items dispatched by Standard Royal Mail Delivery should arrive with 3-5 working days upon receipt of payment. Furniture items delivered by our specialised courier should be expected to arrive within 14 days. Please be aware some furniture items are supplied to us internationally and we ask you to allow a further 4 weeks on to your delivery time for these. Customer Services will contact you to arrange the delivery of these large, heavy or fragile items.

Deliveries can take place between 7.30am and 9.00pm Monday to Friday. As we partner professional couriers to deliver your goods in perfect condition, HollyAnna does not schedule the delivery routes or rotas, and therefore as a rule we cannot advise on exact dates or times for deliveries. We can however do our best to work something out if your delivery is time critical.



Items out of Stock

Items on pre-order are currently in production/transit and due to arrive into our warehouse within the next 12 weeks. In any case where an item is out of stock we will contact you with an estimated delivery date if you are happy to wait.



Customised Upholstery Items

The online upholstery service is commissioned especially for you and has an approximate 4-8 week lead time. Upon receipt of your order, a contract will be sent to you. In any event you may not return or cancel orders for these handmade, personalised goods.



Measurements

Please make sure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points as we currently do not accept returns of furniture items unless damaged in transit. Please see returns section.



Returns

You are entitled to a cooling off period of 7 days after payment where you have a right to cancel your order. When your delivery arrives you will be asked to sign that the products you have ordered have arrived and are in good quality (and have not been damaged in transit). Please check your items carefully and sign to confirm this is the case - any damaged products should be given back to the courier to return, so that a replacement product can be sent out to you. Please note that all deliveries are very well packaged for protection and have been checked for damages before dispatch therefore you are responsible for removing this in a safe and careful way.



Returns are accepted within 7 days of purchase on small non furniture items for either a full refund, exchange or a credit note. Regretfully at this time, after the cooling off period we do not offer refunds on any furniture items unless they have been damaged in transit. We can however offer you an exchange of the same value or a credit note. If you wish to return a damaged item or non furniture item please contact us prior to returning your goods for a Returns Authorisation Number (RAN). Your return options will depend on the reason for your return. In any event you may not return or cancel orders for handmade, specially commissioned or personalised goods. Once you have been given your RAN number, please post the goods back to:



Holly Stott

29a Burnley Road East

Rossendale

Lancashire

BB4 9AG

 

 

If you do not notify us within 7 days of purchase you may not qualify for a full refund. Please ensure all items are wrapped securely in original packaging. We do not cover the cost of postage for returning items. We recommend that you use insured registered delivery and retain your receipt as proof of postage. We cannot accept liability for goods lost or damaged in transit.